QPI successfully complete CMMI - SVC v1.2 Appraisal

QPI Global successfully complete the CMMi for Service v1.2 for one of its key customer. This initiative was started in April 2010 by identifying a core team which had been given the responsibility of driving this quality initiative internally.

QPI was involved right from evaluating the model for implementation (whether to go for CMMI for Dev or CMMi for SVC) based on the nature and type of business the customer. After performing an analysis of different types of projects and the nature of these projects, it was recommended that the customer opts for CMMI-SVC with a view that the focus going forward will be more on services like production support, maintenance, testing and development services.

The engagement started with orienting the teams on the new model and then performing a Gap Analysis to understand the current strengths and weakness of the process. Once the gaps were identifed, the same were mapped onto the model structure and accordingly reflected in the process documents.

The new and improvded QMS was published to the entire organisation and the same was rolled out with comprehensive training workshop for the various project teams.

Implementation assistance was provided to the customer by consultants from QPI Global to handle the issue faced during implementation by the teams. A mock implementation workshop was cnducted prior to starting the implementation in order to get a first hand experience of how to go ahead with implementing the revised QMS.

The process was institutionalised by implementing across various life cycles including development, maintenance, support, and testing projects.

QPI Global performed a post implementation gap analysis to guage the readiness for appraisal and provided the findings of the gap analysis to the management team. The gaps were fixed and the organisation was ready for the appraisal as per the agreed plan.

Appraisal Team members were identified from the customer who would participate in the appraisal and the mandatory trainings were imparted by the SEI transition partner. QPI Global consultants were also part of the ATM team.

The Final Appraisal was conducted by the SEI Authorised Lead Appraisal and the entire process went as planned with the result being declared by the LA. The LA reported the results to SEI for them to verify and validate and SEI confirmed the ratings by publishing the data in the Published Appraisal Results database.